Privacy Policy

Effective Date: 7th of October 2024

Elastic Sync (“we”, “us”, or “our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service, Elastic Sync, which is accessible through your Shopify store.

By using Elastic Sync, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the service.

1. Information We Collect

We collect various types of information to provide and improve our service to you:

a. Personal Information

When you install Elastic Sync on your Shopify store, we may collect personal information such as:

•Name and contact details (e.g., name, email address, phone number)

•Shopify account details (e.g., store name, store ID)

b. Shopify Store Data

We collect information related to your Shopify store, including:

•Order data: Order history, customer details, and sales information

•Product data: Product descriptions, pricing, SKUs, inventory levels

•Customer data: Name, address, email, and order history of your customers

•Shop activity: General usage data, including traffic and interactions with the service

c. Technical Data

When you interact with our service, we may automatically collect technical data such as:

•Device information: Browser type, operating system, and IP address

•Usage data: Log files, error reports, and diagnostic data

2. How We Use Your Information

We use the information we collect for the following purposes:

•To provide the service: Synchronizing your Shopify store data with third-party systems, managing order fulfillment, and offering reporting/analytics features.

•To improve our service: Analyzing how users interact with Elastic Sync to improve functionality, troubleshoot issues, and add new features.

•To communicate with you: Sending you service updates, security alerts, and customer support communications.

•To comply with legal obligations: Managing records and responding to any lawful requests for information.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

a. Service Providers

We may engage third-party companies or individuals to perform services on our behalf (e.g., hosting, data storage, and analytics). These providers have access to your data only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

b. Legal Compliance

We may disclose your data if required to do so by law, or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent illegal activity.

4. Data Security

We take reasonable measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and security protocols. However, no system is entirely secure, and we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your data for as long as it is necessary to provide the Service or as required by law. If you terminate your account, we may retain certain data as needed for legitimate business purposes or to comply with legal obligations.

6. Your Data Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

•Access: You can request access to the personal information we hold about you.

•Correction: You can ask us to update or correct any inaccuracies in your information.

•Deletion: You can request the deletion of your personal information, subject to certain exceptions.

•Restriction: You can request that we restrict the processing of your data.

•Portability: You can request a copy of your personal information in a portable format.

To exercise any of these rights, please contact us at [email protected].

7. International Data Transfers

We may transfer your data to, and process it in, countries other than your own. If you are located in the European Economic Area (EEA), we will ensure that any data transfers comply with applicable data protection laws, including the General Data Protection Regulation (GDPR).

8. Shopify Integration

Our service integrates with Shopify, and your use of Shopify’s platform is governed by their own privacy policy. We encourage you to review Shopify’s privacy practices regarding how they handle your data.

•Shopify Privacy Policy: https://www.shopify.com/legal/privacy

9. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before providing any personal information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the “Effective Date” at the top of this page. Continued use of Elastic Sync after any changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Hage Digital℠ by Little Fruity Pty Ltd.

Email: [email protected]

This privacy policy should help cover the main aspects of how data is collected, used, and protected. As with the Terms of Service, it’s always a good idea to consult with legal counsel to ensure compliance with regional laws (like GDPR, CCPA) and to address any specific concerns. Let me know if you’d like to modify or expand on any sections!